We want you to be happy with your order and offer a 30 day no quibble guarantee on all products purchased through michaellouden.co.uk. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product(s) to us within 30 days of receipt and we will refund you at the price you paid for the product(s). Please note we will not refund any postage you may have paid on the original order.

For reasons of hygiene and safety, we cannot refund or exchange any show signs of having been used unless they are faulty. For faulty, damaged, unsatisfactory quality or incorrect item received.

How to Make a Return

1. Email us at michael@michaellouden.co.uk.

2. In your email, you will also need to include a brief letter including your name, phone number and address and an explanation as to why you are returning the product(s). This will enable us to refund the correct account.

3. We will send you the postal address to return the product(s).

4. Please package your product(s) securely in the original packaging.

5. Return the product(s) to us via post. You are responsible for the return postage costs.